Shipping policy

Shipping Policy

Last updated: September 10, 2026

Thank you for shopping with us. We carefully prepare and package every order to ensure your Dimasa traditional clothing reaches you safely.

1. Order Processing

Orders are generally processed within 2–5 business days after the order is successfully placed.

For handmade, made-to-order, or specially prepared products, processing may take longer. If additional time is required, we will inform you accordingly.

Orders are not normally processed or dispatched on Sundays or public holidays.

2. Delivery Time

Once your order has been dispatched, estimated delivery times are:

- Within Assam: approximately 2–5 business days
- Other parts of India: approximately 4–8 business days

These are estimated delivery times and are not guaranteed. Delivery may take longer because of weather conditions, holidays, remote locations, courier delays, or other circumstances outside our control.

3. Shipping Charges

Shipping charges will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping or promotional shipping offers. Any applicable offer will be clearly displayed on our website.

4. Order Tracking

Once your order has been shipped, we will provide tracking information where available.

You can use the tracking information to follow the progress of your shipment.

Please allow some time for the tracking information to become active after dispatch.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order cannot be delivered because of an incorrect, incomplete, or outdated address provided by the customer, additional shipping charges may apply for re-delivery.

6. Delayed or Lost Shipments

While we work with reliable shipping partners, delivery delays can occasionally occur due to circumstances beyond our control.

If your order appears to be significantly delayed or lost, please contact us with your order number. We will coordinate with the shipping provider and assist you in resolving the issue.

7. Damaged Packages

If your package arrives visibly damaged, please take photographs or videos of the package and product before opening or immediately after opening it.

- Your order number
- Photographs/videos of the package
- Photographs/videos of the damaged product
- A description of the issue

We will review the situation and provide an appropriate resolution in accordance with our Return & Refund Policy.

8. Delivery Attempts

Our shipping partner may make multiple delivery attempts. Please ensure that someone is available to receive the order and that your phone number is reachable.

If the shipment is returned to us because the recipient was unavailable, refused delivery, or could not be reached, additional shipping charges may apply if you request re-delivery.

9. Cash on Delivery

If Cash on Delivery (COD) is available for your order, the applicable COD option and charges, if any, will be displayed at checkout.

COD availability may vary depending on the delivery location and order value.

10. International Shipping

At this time, we ship within India only.

International shipping may be introduced in the future. If international shipping becomes available, applicable shipping charges, customs duties, taxes, and other import-related costs will be communicated where applicable.

11. Contact Us

If you have questions about your order or shipping, please contact us:

Store: Dimasa Clothing
Email: hello@dimasaclothing.in
Phone/WhatsApp: +91 8099618019
Business Address: house no 76, surya path, sachal path, sixmile, guwahati, assam, pin- 781022

Please include your order number when contacting us about an existing order.